I can organise everything in the plan myself, why should I sign up?

Of course you can, but your time is precious! By letting us keep your car legal and on the road you free up your own time to do other stuff. On top of that, by making smaller regular payments you smooth out your budget making big maintenance bills a thing of the past.

It's a win-win by our logic!


What payment options are there?

Currently we can only accept payment via direct debit from your bank account. We are working on automatic withdrawals via credit card and paypal, as well as accepting automatic payments from your account.


What happens if I miss my membership payment?

It's easiest to think of My On Road Plan like a gym membership - if you don't pay for the gym membership, you can't go to the gym. All features and benefits will be frozen if you're behind in your payments, but can be reinstated as soon as the balance is paid.

If you miss over five weeks' worth of payments, your account will be cancelled, and you'll have to start all over again to receive Warrant, Registration and Service benefits. It's not a good idea to let this happen, so if you are struggling with payments, please give us a call and we can talk about an arrangement.


Does my plan cover my repairs if I fail a WOF check?

Repairs are not covered through your membership. We do have a relationship with a finance company, who offer a revolving credit loan at a competitive rate. This loan is subject to a credit review and is not guaranteed.


When can I get my vehicle serviced?

You'll become entitled to your first annual service 12 months after your sign-up date (Bronze & Gold plans). If you're on a Platinum plan, you'll be entitled to your first service six months after your sign-up date.

We can arrange for these dates to be bought forward, but this is dealt with on a case by case basis, and will generally require a single upfront payment on top of your regular payments.


What if I want a service earlier?

We can arrange for these dates to be bought forward, but this is dealt with on a case by case basis, and will generally require a single upfront payment on top of your regular payments.


I've missed a payment. Can I still book my car in for a WOF or Service?

Not until you've caught up on your missed payment. Your account needs to be up to date to receive any benefits of My On Road Plan.


Will I need to pay for anything at the service garage?

You don't need to pay for anything at the garage or workshop, provided the work has been booked through, and is covered by My On Road Plan.

For example, a WOF check is covered, but if your vehicle requires repairs to pass the WOF, they will not be covered.

If you are unsure, feel free to call and confirm.


What if I need Roadside Assistance or the Emergency Helpline outside of business hours?

Please call our regular number (0508 349 222) and press the appropriate extension in an emergency.


Can I get a refund if I cancel My On Road Plan?

No. Just like a gym membership, when you cancel you won't recieve a refund for the weeks you didn't use.


No - My On Road Plan covers vehicle maintenance and management only. To see what's included, click here.

Does My On Road Plan include insurance?


 

If you still have questions, or you feel we're missing some here, please get in touch!