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Feedback & Complaints

Have you had a great experience with us? A not so great one? Good or bad, we'd love to hear about it. We pride ourselves on the relationship we have with our customers, but we're aware we can always do better. Receiving feedback allows us to identify ways we can improve, and ultimately helps to provide you with a better service.

If you're unhappy about something, we recommend talking to us directly by calling 0508 349 222.

If you've done this and aren't 100% satisfied with the response, please email service@myonroadplan.co.nz to escalate your complaint.